Refund policy

Returns

Returns are not accepted when an order is delivered correctly according to the approved digital mockup and confirmed order details. Custom patches are made to order and generally cannot be resold, so correctly produced custom orders are non-returnable.

Defective, damaged, or incorrect orders

If an order arrives defective, damaged in transit, or materially different from the approved mockup, contact us promptly so our team can review the issue.

• Timeframe: Report the problem within 3 days of delivery.
• What to send: Email info@yallapatches.com with your order number, a short description, and clear photos.
• Examples: Wrong design, backing, or size, or a major color mismatch from the approved mockup.
• Resolution: We will offer a free replacement or full refund when the defect or error is confirmed.

Refunds

Approved refunds are issued to the original payment method. Please allow 3-4 business days for the funds to appear, depending on processing times set by your bank or payment provider.

Order cancellations

• Orders may be cancelled only before production begins.
• Production starts after approval of the digital mockup. Once production has started, cancellation and return are not possible.
• To request a cancellation, email info@yallapatches.com immediately with your order number. We will confirm whether cancellation is still available.

Exchanges and replacements

If a replacement is required because of a confirmed defect or an error on our part, YallaPatches will produce and ship the corrected items at no additional cost. Replacement orders follow the same approval and quality checks as the original order.

Partial refunds

Partial refunds may be considered in limited circumstances, such as a minor color variance where the product remains usable. These cases are evaluated individually and require clear photo evidence.

Important: Minor variations can occur between on-screen artwork and physical materials. A variation must materially affect the product to automatically qualify as a defect.

Shipping costs

Shipping charges are non-refundable unless the return or replacement is required because of an error on our part, such as the wrong items being shipped. When we approve a replacement, we cover the shipping cost for the corrected items.

How to submit a claim

1. Email info@yallapatches.com with your order number and payment receipt.
2. Attach clear photos of the received product, including close-ups of the problem and relevant size, backing, or finish details.
3. Describe the issue and state whether you are requesting a replacement or refund.

Approval and review process

Claims are reviewed by our production and quality team. We may ask for additional photos or request that the items be returned for inspection. If the claim is approved, we will cover the return shipping cost. A decision is normally communicated within 3-5 business days after all requested information has been received.

Important notes

• Correctly delivered custom orders that match the approved mockup are not returnable.
• Minor expected differences in color or texture can occur between a digital mockup and a physical product. These are not grounds for a refund unless they materially affect the product.
• Mockup approval confirms that the design, size, colors, and backing are correct. Please review every detail carefully before approving production.

Questions about your order?

Contact our support team by email or use the WhatsApp and live-chat options available on the store.