Return & Refund Policy
Thank you for choosing YallaPatches. Because our patches are custom-made to your approved design and specifications, we have specific rules for returns, cancellations and refunds. Please read the policy below carefully before placing an order.
1. Returns
Returns are not accepted if the order is delivered correctly according to the approved digital mockup and order details. Custom patches are made to order and cannot generally be resold, so correctly delivered custom orders are non-returnable.
2. Defective, Damaged or Incorrect Orders
If you receive an order that is defective, damaged in transit, or materially different from the approved mockup (for example: wrong design, wrong backing, wrong size, or major color mismatch), please contact us immediately so we can resolve the issue.
- Timeframe: Report the problem within 3 days of delivery.
- What to send: Email info@yallapatches.com (or use the contact form) with your order number, a short description, and clear photos showing the issue.
- Resolution: After review, we will either offer a free replacement or a full refund if the defect/issue is confirmed.
3. Refunds
If a refund is approved, it will be issued to the original payment method. Please allow 7 business days for the refund to appear, depending on your bank or payment provider.
4. Order Cancellations
- Orders may be cancelled only before production begins.
- We begin production after you approve the digital mockup. Once you approve the mockup and production starts, cancellations and returns are not possible.
- If you need to cancel, contact info@yallapatches.com immediately and include your order number. We will confirm whether cancellation is still possible.
5. Exchanges & Replacements
If a replacement is required due to a confirmed defect or an error on our part, YallaPatches will produce and ship the corrected items at no additional cost. Replacements follow the same approval and quality checks as the original order.
6. Partial Refunds
Partial refunds may be considered in rare circumstances (for example, minor color variance where the product is still usable). These are handled case-by-case and require photo evidence. Contact support for evaluation.
7. Shipping Costs
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped). If we approve a replacement, we will cover shipping for the replacement items.
8. How to Submit a Claim
- Email info@yallapatches.com with your order number and payment receipt
- Attach clear photos of the received product showing the problem (close-ups of defects, size reference, backing, etc.).
- Describe the issue and the desired resolution (replacement or refund).
9. Approval & Review Process
All claims are reviewed by our production and quality team. We may request additional photos or return of the item for further inspection (we will cover return shipping if the claim is approved). Decisions will be communicated within 3–5 business days after receiving complete information.
10. Important Notes
- Returns are not accepted for correctly delivered custom orders that match the approved mockup.
- Minor, expected variations in color or texture may occur between the digital mockup and the physical product; these are not always grounds for a refund unless they materially affect the product.
- Approval of mockups is the customer’s confirmation that design, size, color and backing are correct. Please check mockups carefully before approving.
Contact Us
Questions or concerns? Contact our support team on WhatsApp or:
Email: info@yallapatches.com
Policy last updated: September 16, 2025.
